Frequently Asked Questions

It is likely that you are entering your ID/Passport Number incorrectly. The second possibility is that you copied the Access Key incorrectly. Please avoid any spaces before, in-between and after the access key string.

You may have entered your Access Key incorrectly. Please make sure that there are no spaces before in-between or after the 6-character access key. Please count and make sure that you have entered 6 characters as an Access Key and that each character is correct. THE ACCESS KEY IS CASE-SENSITIVE.

Firstly, please make sure that you have stable internet connectivity. You may have entered the Access Link incorrectly. Please make sure that the link is preceded by https://. Also make sure that there are no spaces before in-between and after the access link that is entered into the address bar.

The Access Key sent to you was generated by the Independent Electoral Officer. TUT does not know what the access keys are. The Access Key was sent directly to you and to no-one else so that it is not known by anyone else. If you have shared your Access Key with someone, then you have compromised the integrity of your vote. PLEASE DO NOT SHARE YOUR ACCESS KEY WITH ANYONE. Also, please do not use anyone else's Access Key.

The email address and SMS number stored as part of your record may be incorrect. Please check your record by clicking on "Am I Eligible". If indeed the contact details are incorrect, you will be shown as ineligible since your record will not be found. To update your details, you need to visit the HR Office. If your record is available, please request your access key online via the website. You can also go to one of the physical voting venues/sites where you will be assisted. Make sure that you have proof of identity in the form of your staff card or your ID number.

You need to make time to be on campus so that you can use use the University's WiFi. You can also visit a physical voting site on your campus.